A Statement of Work (SOW) acts as a contractual document that specifies the scope of work for a project. It serves as a vital guide for both the client and the service provider, ensuring alignment on project goals, deliverables, timelines, and obligations. A well-crafted SOW reduces ambiguity and potential issues throughout the project lifecycle.

Tracking the evolution of productivity gains is vital for organizations to efficiently monitor their outcomes. Organizations can implement a variety of methods to quantify productivity, such as evaluating key metrics like completion rates. Moreover, it's important to effectively report these findings to employees through in-depth reports and graphs